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Introduction for Survey (paper) For the purpose of this paper, the primary goal of the guest/ ware propitiation survey is to get feedback from the customers. The right feedback helps you throw some the strengths and weaknesses of the product or helper so that you have a go at it what changes to make and also what you need to keep doing. This process at last helps you gain to a greater extent clients that obviously response in more profits. Due to this reason, Starbucks spend a plentifulness of money and energies on equipping their employees with exceptional customer service skills so that they force out deal with all types of customers. How Questions Were disposed(p) for Survey For a customer satisfaction survey to be telling, the use of solid basic committal to writing skills is in truth important. Below are some tips to help realize an effective survey: 1. Ask short and few questions. 2. usage dim-witted and easy words while ask ing the question 3. object short and crisp language 4. Maintain a lucid eat of questions. 5. Keep the tone of the questions very humble. The customer is doing a esteem to you by answering questions. 6. Use close finish questions rather of open ended questions. 7. Design a questionnaire that gives you a readable idea about what a customer thinks about your product or service.

With afore manpowertioned tips, the survey that was created specifically for Starbucks Inc. is to show the customers opinion of how they felt about their products and service. A serial publication of questions were created geared toward this purpose. The sample size fifty (50) people, consisting of twenty-five (25) ! work force and twenty-five (25) women ranging in ages. The results of the survey shows that over 95% of the customers surveyed go for an overall good satisfaction regarding the various products offered at two different locations. Most of the customers were satisfied with the menu of products and stated they would non penury Starbucks to make too many changes. Other customers were...If you motive to get a full essay, order it on our website: OrderEssay.net

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